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Frequently Asked Questions

Getting Started

How do I sign up for Drivvie?

Click "Sign Up" in the top right, enter your email, and verify via the magic link sent to your inbox. No password needed!

Is Drivvie available in my city?

Drivvie currently operates in Lagos, Abuja, and Port Harcourt. We're expanding to more cities soon!

Do I need to verify my identity?

Yes, for safety we require driver's license and government ID verification before your first booking.

For Renters

How do I book a car?

Search for cars in your location, select your dates, review pricing, and complete payment. You'll receive instant confirmation.

What payment methods do you accept?

We accept debit cards, credit cards, and bank transfers via Paystack.

Can I cancel my booking?

Yes. Cancellations more than 48 hours before pickup receive 100% refund. 24-48 hours: 50% refund. Less than 24 hours: no refund.

What if the car breaks down during my trip?

Contact the owner immediately and report the issue in the app. Our support team will help resolve the situation.

For Car Owners

How much does it cost to list my car?

Listing is completely free. We only take a 15% commission when you earn from a successful rental.

How much can I earn?

Earnings vary by car type and demand. Owners typically earn ₦80,000 - ₦300,000 per month.

When do I get paid?

Payouts are automatically transferred to your bank account 1-3 business days after each trip ends.

What if a renter damages my car?

All rentals include basic insurance. You can file a damage claim with photos, and we'll help resolve it fairly.

Safety & Trust

How do you verify users?

All users must upload government-issued ID and driver's license. We verify documents before allowing bookings.

Is my payment information secure?

Yes. All payments are processed through Paystack with bank-level encryption. We never store your full card details.

What if there's a dispute?

Our support team reviews disputes fairly, examining evidence from both parties before making a decision.

Still Need Help?

Can't find what you're looking for? Our support team is here to help.