Privacy Policy

1. Introduction

Drivvie ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.

2. Information We Collect

Personal Information:

• Name, email address, phone number
• Driver's license information
• Payment information (processed securely through Paystack)
• Profile photo
• Bank account details (for car owners receiving payouts)

Vehicle Information:

• Vehicle make, model, year, and license plate
• Vehicle photos
• Vehicle location and availability

Usage Information:

• Booking history and transaction data
• Reviews and ratings
• Messages between users
• Location data (with your permission)

Technical Information:

• IP address, browser type, and device information
• Cookies and similar tracking technologies
• Log data and usage analytics

3. How We Use Your Information

We use your information to:

• Facilitate car rentals and bookings
• Process payments and payouts
• Verify user identities and prevent fraud
• Provide customer support
• Send booking confirmations and updates
• Improve our services and user experience
• Comply with legal obligations
• Send marketing communications (with your consent)

4. How We Share Your Information

We share your information with:

Other Users:

When you book a car or accept a booking, we share relevant information (name, profile photo, contact details) with the other party to facilitate the transaction.

Service Providers:

• Payment processor (Paystack)
• Email service provider (SendGrid)
• SMS provider (Termii)
• Cloud storage (Cloudinary)
• Analytics providers

Legal Requirements:

We may disclose your information if required by law, court order, or government request, or to protect our rights and safety.

5. Data Security

We implement industry-standard security measures to protect your information, including:

• Encryption of sensitive data in transit and at rest
• Secure authentication systems
• Regular security audits
• Limited employee access to personal data

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Your Rights and Choices

You have the right to:

• Access and update your personal information
• Delete your account and data (subject to legal retention requirements)
• Opt-out of marketing communications
• Request a copy of your data
• Object to certain data processing activities

To exercise these rights, please contact us at privacy@drivvie.ng or visit your account settings.

7. Cookies and Tracking

We use cookies and similar technologies to improve user experience, analyze usage patterns, and provide personalized content. You can control cookie preferences through your browser settings.

For more information, see our Cookie Policy.

8. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations. Booking and transaction data is retained for 7 years for tax and legal purposes. You can request deletion of your account at any time.

9. Children's Privacy

Drivvie is not intended for users under 21 years of age. We do not knowingly collect information from children. If we become aware that a child has provided us with personal information, we will delete it immediately.

10. International Data Transfers

Your information may be transferred to and processed in countries other than Nigeria. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by email or through the platform. Your continued use after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

Email: privacy@drivvie.ng
Data Protection Officer: dpo@drivvie.ng
Support: Visit our support page